🛡️ Player Safety

Responsible Gaming at fh99

Gambling is entertainment. fh99 provides the tools, guidance, and support you need to stay in control — because a safe player is a happy player.

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fh99 is strictly for players aged 21 and above. Underage gambling is prohibited and will result in immediate account closure.
Our Promise

fh99's Commitment to Responsible Gaming

At fh99, we believe that gambling should always be a form of entertainment — enjoyable, controlled, and within the boundaries that you set for yourself. We are proud to serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond, and we take our responsibility to those players seriously. Responsible gaming is not an afterthought at fh99; it is embedded into every aspect of how we operate.

We provide a suite of free, self-managed responsible gaming tools accessible directly from your account panel. These tools are designed to help you maintain healthy gambling habits, set financial boundaries, and take a break whenever you need one. Our 24/7 customer support team is also trained to assist players who feel that their gambling may be getting out of hand. If you ever feel that way, do not hesitate to reach out — we are here to help, not to judge.

Tools Available

Responsible Gaming Tools on fh99

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Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is active, fh99 will decline any deposit that would exceed it. Limits can be reduced immediately and increased only after a mandatory 7-day review period to prevent impulsive decisions.
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Session Time Reminders
Enable session time reminders to receive on-screen alerts after a set period of continuous play. Reminders can be configured for 30, 60, or 90-minute intervals. When a reminder fires, you will see a notification prompting you to take a break or log out.
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Self-Exclusion
Self-exclusion allows you to block access to your fh99 account for a defined period (30 days, 90 days, 6 months, or 1 year) or on a permanent basis. During any active self-exclusion period, fh99 will decline deposits, block login, and suppress all promotional communications to the excluded account.
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Loss & Wager Alerts
Set threshold alerts for total losses or total wagers within a session or calendar period. When you approach your threshold, fh99 sends a real-time notification. You can choose to continue, reduce your activity, or end your session immediately.
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Account Time-Out
Need a short break without committing to full self-exclusion? A time-out lets you temporarily suspend your account for 24 hours, 48 hours, or 7 days. Your account balance is preserved and no promotional offers will be sent during your time-out period.
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24/7 Support Access
Our customer support team is available around the clock to help you activate any responsible gaming tool, answer questions about your account limits, or simply listen if you need someone to talk to about your gambling habits. Contact us at any time — there is no wrong time to ask for help.
Know the Signs

Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone, regardless of income, background, or experience. It is not a sign of weakness — it is a recognised condition that responds well to early intervention. Understanding the warning signs is the first step towards getting back in control.

If you recognise any of the following signs in yourself or someone you know, please reach out to fh99 support or seek help from a trusted person in your life:

⚠️ Spending more money on gambling than you originally intended, or chasing losses by placing larger bets to try to recover previous losses.
⚠️ Gambling with money set aside for essential expenses such as rent, food, transport, or bills — or borrowing money specifically to fund gambling activity.
⚠️ Feeling restless, irritable, or anxious when not gambling, or feeling a persistent urge to gamble even when you have decided to stop.
⚠️ Lying to family members or friends about the amount of time or money spent gambling, or hiding gambling activity from people close to you.
⚠️ Gambling interfering with work, study, family responsibilities, or social relationships — or neglecting important daily activities because of time spent gambling.
⚠️ Using gambling as a way to escape problems, relieve stress, or cope with feelings of depression, loneliness, or anxiety rather than as a leisure activity.
If you answered yes to one or more of the above, you are not alone. fh99 support is available 24/7 and all conversations are treated with complete confidentiality. Reaching out is a sign of strength, not weakness.
Age Policy

Age Verification and the 21+ Rule

fh99 enforces a strict minimum age requirement. Players must be 21 years of age or older to register an account, make deposits, or place bets on the fh99 platform. This requirement is non-negotiable and applies to all players regardless of their location within Bangladesh.

As part of the registration process, fh99 collects date of birth information and may request identity documents (national ID, passport, or driver's licence) during KYC verification to confirm that a player meets the minimum age requirement. Any account found to belong to a person under 21 will be closed immediately, all balances will be forfeited, and the matter may be referred to the appropriate authorities. If you are a parent or guardian and believe that a minor has accessed fh99, please contact our support team immediately.

If you are a parent or guardian, we recommend using parental control software to prevent minors from accessing online gambling sites. fh99 supports all efforts to keep gambling out of reach of children and teenagers.
Self-Exclusion Guide

How to Apply Self-Exclusion on fh99

Applying self-exclusion on fh99 is straightforward. You do not need to provide a reason, and there is no waiting period — the exclusion takes effect as soon as it is confirmed. Follow these steps:

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Log in to your fh99 account — Visit the Responsible Gaming section inside your account settings panel.
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Select Self-Exclusion — Choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. There is no minimum — choose whatever period feels right for you.
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Confirm your choice — A confirmation prompt will appear. Once you confirm, the exclusion is immediately active. Your account balance will be preserved and any pending withdrawal will be processed normally.
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Contact support if needed — If you encounter any difficulty applying self-exclusion via your account panel, contact the fh99 support team directly. Our team will action your request immediately — no account access required.
During an active self-exclusion period, attempting to re-register a new account in order to circumvent the exclusion is a breach of fh99's Terms and Conditions and will result in the closure of any newly created account and forfeiture of any associated balances.
Healthy Habits

Tips for Keeping Your Gambling Under Control

  • Set a strict budget before you start playing and stick to it. Decide in advance the maximum amount you are willing to lose in a single session, and stop when you reach that limit — regardless of whether you are winning or losing.
  • Never gamble with money you cannot afford to lose. Gambling should be funded from your discretionary entertainment budget — never from savings, emergency funds, or money earmarked for essential expenses such as rent or food.
  • Take regular breaks during your play sessions. Stand up, walk around, drink some water, and give yourself time to think clearly before placing your next bet. Fatigue and emotional states can impair decision-making.
  • Do not chase your losses. If you have reached your loss limit for the session, accept that this was not your lucky day and stop playing. Chasing losses leads to larger losses — it is one of the most common patterns in problem gambling.
  • Keep gambling as one of many leisure activities in your life — not the main one. If you find yourself thinking about gambling when you are at work, with family, or trying to sleep, it may be time to reassess your relationship with it.
  • Use fh99's built-in responsible gaming tools proactively — set your deposit limits and session reminders at the start of each month, before you are in the heat of play and more likely to override your own better judgement.
  • Talk to someone you trust if gambling is affecting your mood, relationships, or finances. Opening up to a friend or family member can be the first step towards regaining control. fh99 support is also here to listen without judgement, any time of the day or night.
Need Help?

Getting Help — You Are Not Alone

If you feel that gambling is no longer a form of entertainment for you but has become a problem that is affecting your daily life, your finances, or your relationships, please reach out. Recognising that you need help is the hardest part — the rest is a process that fh99 and the people around you can support you through.

To speak with a member of the fh99 responsible gaming team, contact us by email at any time. All responsible gaming enquiries are handled with complete confidentiality. There is no risk of your account being penalised simply for asking for help or for activating a self-exclusion or limit tool — these actions are protected and encouraged.

fh99 Responsible Gaming Support

Available 24/7 — all enquiries handled in strict confidence.
Ready to Play Responsibly?

fh99 has the tools to keep you in control. Explore our games with confidence — cricket betting, slots, live casino, and more await you.

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21+ Only · Please gamble responsibly. fh99 is strictly for adults aged 21 and above.