Privacy Policy — fh99
Your privacy matters to us. This policy explains what personal data fh99 collects, how it is used, and the rights you hold as a registered player on our platform.
Introduction to fh99 Privacy Policy
This Privacy Policy ("Policy") sets out how fh99 ("we", "us", "our", or "Platform") collects, processes, stores, and protects personal data provided by users ("you", "Player", or "User") when you register for, access, or use the fh99 online casino and sports betting platform available at fh99.asia. This Policy forms part of your agreement with fh99 and should be read alongside the fh99 Terms and Conditions and Responsible Gaming Policy.
By registering an account with fh99 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the fh99 platform. fh99 reserves the right to amend this Policy at any time. Material changes will be notified to registered players via their registered email address, and the "Last updated" date at the top of this page will be revised accordingly.
Privacy at a Glance
Information We Collect
fh99 collects personal data that you provide directly when registering or using the platform, as well as data generated automatically through your use of the service. The categories of personal data we collect are set out below:
How fh99 Uses Your Information
fh99 uses the personal data it collects for the following purposes. All processing is carried out on a lawful basis as described in the Legal Basis section of this Policy:
- To register and maintain your account, verify your identity, and fulfil our KYC obligations under applicable anti-money laundering standards.
- To process deposits, withdrawals, and bonus transactions via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
- To personalise your experience on the platform, including recommending games suited to your preferences and delivering relevant promotional offers where you have opted in to receive them.
- To monitor platform activity for the purpose of detecting and preventing fraud, collusion, money laundering, underage gambling, and other prohibited conduct as defined in the fh99 Terms and Conditions.
- To provide customer support, respond to your enquiries, and handle complaints or disputes relating to your account or transactions.
- To comply with applicable legal obligations, including responding to lawful requests from regulatory authorities or law enforcement agencies.
fh99 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated tools are used (e.g., fraud-detection systems), a human review step is applied before any account action is taken.
Legal Basis for Processing Your Data
fh99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
- Contractual necessity — processing required to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and service delivery.
- Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering obligations, KYC requirements, and responses to lawful authority requests.
- Legitimate interests — processing carried out in fh99's legitimate interest of maintaining platform security, detecting fraud, improving services, and protecting the integrity of the gaming environment, provided such interests are not overridden by your rights.
- Consent — where you have given explicit consent, for example to receive promotional emails or SMS notifications about bonuses, new games, or seasonal offers. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Sharing Your Personal Data
fh99 does not sell your personal data. We share data only with trusted categories of third-party recipients, and only to the extent necessary for the purposes described in this Policy:
- Payment service providers — bKash, Nagad, Rocket, and Upay receive the minimum transaction data required to process your deposits and withdrawals. These providers operate under their own data protection frameworks and fh99 requires them to handle your data securely.
- Technology and platform providers — third-party software providers (such as game studios and platform infrastructure partners) may receive limited technical data to deliver game content and maintain platform performance. All such providers are contractually bound to protect your data.
- Regulatory and law enforcement authorities — fh99 may disclose personal data where required by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent legally required and, where permissible, fh99 will notify you of any such disclosure.
- Fraud prevention and security services — anonymised or pseudonymised data may be shared with specialist fraud-detection partners to identify patterns of suspicious activity across the platform.
fh99 does not transfer your personal data outside of the jurisdictions where our service providers operate without ensuring that appropriate data protection safeguards are in place. Where cross-border data transfers occur, fh99 takes steps to ensure your data receives an equivalent level of protection.
Cookies and Tracking Technologies
fh99 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse usage patterns. Cookies are small text files placed on your device by the fh99 platform when you access it via your browser. They do not contain executable code and cannot access other files on your device.
fh99 uses the following categories of cookies: strictly necessary cookies (required for the platform to function, including session management and security tokens), functional cookies (used to remember your preferences such as language settings), and analytics cookies (used to understand how players interact with the platform so we can improve it). fh99 does not use advertising or behavioural tracking cookies that profile you for third-party advertising purposes.
How Long We Keep Your Data
fh99 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal and regulatory obligations. In practice, this means that account records, transaction histories, and KYC documentation are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable to online gaming platforms operating in this region.
Where personal data is no longer required for any lawful purpose, fh99 will securely delete or anonymise it. If you request erasure of your data while your account is still open, fh99 may be required to retain certain records for legal compliance purposes even after honouring the erasure request for non-essential data categories. fh99 will inform you of any such retention obligations at the time of your request.
Your Data Protection Rights
As a user of the fh99 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team in writing. fh99 will respond to all valid requests within a reasonable timeframe and will not charge a fee for routine requests:
- Right of access — you may request a copy of the personal data fh99 holds about you, along with information about how it is used and with whom it has been shared.
- Right to rectification — if any personal data fh99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right to erasure — subject to fh99's legal obligations to retain certain data, you may request deletion of your personal data. fh99 will process valid erasure requests and confirm completion in writing.
- Right to restriction — you may request that fh99 restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being investigated.
- Right to object — you may object to fh99's processing of your personal data where that processing is based on legitimate interests. You may also object at any time to receiving direct marketing communications, including promotional emails and SMS messages.
fh99 will verify your identity before processing any data rights request to protect against unauthorised access to your personal data. We aim to respond to all requests within 30 days. Where a request is complex or we receive a high volume of requests, this period may be extended by up to a further 30 days, and we will notify you accordingly.
How We Protect Your Data
fh99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security assessments and vulnerability monitoring, and staff training on data handling best practices.
While fh99 takes all reasonable steps to safeguard your personal data, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights, fh99 will notify affected players and take immediate steps to contain and investigate the breach. Players are also responsible for maintaining the security of their own account credentials — use a strong, unique password and do not share your login details with anyone.
Children's Privacy and Age Verification
fh99 is strictly an adults-only platform. Players must be 21 years of age or older to register and use the service. fh99 does not knowingly collect personal data from individuals under the age of 21. If fh99 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a person under 21 has registered an account with fh99, please contact our support team immediately so that appropriate action can be taken.
Changes to This Privacy Policy
fh99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised, and registered players will be notified via their registered email address where the changes are significant. We encourage you to review this Policy regularly to stay informed about how fh99 protects your personal data. Your continued use of the platform after any update constitutes your acceptance of the revised Policy.
Privacy Enquiries and Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how fh99 handles your personal data, please contact our support team in writing. We are committed to resolving all privacy-related enquiries promptly and transparently.
[email protected]
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